Vivibet Privacy Policy — Your Data Is Safe With Us

Vivibet is a trusted online gaming platform that places the highest value on its users' privacy. We believe your personal data belongs to you, and protecting it is our responsibility.

This Privacy Policy explains what information Vivibet collects about you, why it's collected, how it's stored, and what rights you have over your data. This policy has been prepared in compliance with Bangladesh and international data protection laws.

By creating an account with Vivibet, you agree to this Privacy Policy. If you have any questions about it at any time, feel free to contact us.

Vivibet only collects information necessary to operate the platform. We categorize data into two types — what you provide directly, and what is collected automatically during your use of the platform.

Information You Provide Directly

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Bank account or mobile banking details (Mobile Pay/Nagad/Rocket).
• National ID or passport number (for KYC verification).
• Address (where applicable).

Automatically Collected Information

• IP address and device information.
• Browser type and operating system.
• Login history, game activity, and transaction records.
• Cookie and local storage data.
• Referral source (how you found us).

Vivibet uses your information for specific, defined purposes. The table below clearly outlines why each piece of information is collected.

Your information will not be used beyond these stated purposes. Your consent will be obtained before your data is used for any new purpose.

Vivibet uses industry-leading security measures to protect your personal information. Our servers undergo regular security audits and are protected with the latest cybersecurity technologies.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall Protection: Advanced firewall systems block unauthorized access.
• Two-Factor Authentication: Two-factor authentication option when accessing your account.
• Data Backup: Regular encrypted backups are maintained on secure servers.
• Limited Access: Only authorized personnel can access data on a need-to-know basis.

Your data is retained for up to 5 years after account closure — primarily to meet legal obligations and resolve any disputes. Once this period ends, your data is securely deleted.

Vivibet does not sell your personal data. However, limited information may be shared with trusted third parties solely for the purpose of operating the platform.

• Payment Processors: Only the payment information strictly necessary to complete a transaction.
• KYC Verification Services: With trusted verification providers for identity confirmation.
• Game Providers: Only the minimum data required to run the games.
• Law Enforcement: When required by a court order or legal obligation.
• Analytics Services: Anonymous usage data to help improve the platform.

All third parties are contractually bound to comply with Vivibet's privacy standards and may not use your data for any other purpose.

The Vivibet website uses cookies to enhance your experience. Cookies are small data files stored in your browser that make the site easier to use and more personalized.

Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
• Functional Cookies: Helps remember your preferences, such as language and settings.
• Analytics Cookies: Collects anonymous data to help us understand which pages are used most.
• Session Cookies: Automatically deleted when the browser is closed.

You can delete or block non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features of the platform.

Vivibet believes you should have full control over your personal information. The following rights belong to you, and we are obligated to help you exercise them.

• Right to know: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to erasure: You may request the deletion of your data under certain circumstances.
• Right to Object: You may object to the use of your data for specific purposes.
• Data Portability: You may request a copy of your data in a readable format.
• Withdraw Consent: You can opt out of marketing communications at any time.

To exercise these rights support@vivibet.app Email us at the address below. We will respond within 30 days.

Vivibet strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18. If an underage account is identified, it will be closed immediately and all associated data will be deleted.

Notice to parents — if your child has accidentally created an account on this platform, please contact us immediately support@vivibet.appto get in touch.

As an international platform, Vivibet may store your data on servers located in other countries. Regardless of where your data is stored, Vivibet ensures the same high standard of privacy protection is maintained at all times.

• All servers are operated in compliance with international data protection standards.
• Encryption is mandatory for all data transfers.
• International partners are required to comply with strict confidentiality agreements.

Vivibet may update this Privacy Policy from time to time. For significant changes, you will be notified in advance at your registered email address, and the last updated date at the top of the page will be revised.

• Minor updates will be reflected on the page only and may not be communicated by email.
• Major changes may require fresh consent from users.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions or concerns about our Privacy Policy, please reach out to us: support@vivibet.app