Vivibet Terms & Conditions — What You Need to Know Before You Play

Vivibet is an international online gaming platform. These terms and conditions constitute a legal agreement between Vivibet and its users. By using the vivibet.app website, you agree to be bound by all of these terms.

These Terms & Conditions are available in both English and Bengali. In the event of any dispute, the English version shall prevail. The Bengali translation is provided for the convenience of users in Bangladesh.

• These terms may be updated at any time, and you will be notified before any changes take effect.
• Continued use of Vivibet's services after an update takes effect constitutes acceptance of the revised terms.
• These terms supersede all prior agreements and understandings.
• Vivibet reserves the right to suspend or permanently discontinue its services at any time and for any reason.

To open an account with Vivibet, you must provide accurate and truthful information. All details submitted in the registration form must match your real identity. Providing false or incomplete information may result in account termination and forfeiture of any balance at any time.

• Each person may register only one account. Multiple accounts are strictly prohibited.
• Only one account is permitted per household, device, or IP address.
• You are responsible for keeping your account password secure. Vivibet is not liable for any unauthorized access to your account.
• Accounts may not be transferred or sold to a third party.
• The email address and phone number provided at registration must remain active.

Vivibet strictly enforces an 18+ policy. No one under the age of 18 may open an account or participate in any game on Vivibet. Parents and guardians should use parental controls to prevent minors from accessing this platform.

KYC (Know Your Customer) verification is an essential part of the Vivibet experience. It is mandatory in the following situations:

• When submitting your first withdrawal request.
• When requesting a withdrawal of a large winning amount.
• Suspicious activity is detected on the account.
• At any time, at Vivibet's discretion.

KYC typically requires a copy of your national ID or passport along with a recent utility bill or bank statement.

Vivibet supports transactions via popular Bangladeshi mobile banking services including Mobile Pay, Nagad, and Rocket. All financial transactions are secured with SSL encryption.

• Minimum deposit: ৳200 (may vary depending on the payment method).
• Minimum withdrawal: ৳500.
• Withdrawals are typically processed within 1–24 hours.
• Deposits and withdrawals must be made through the same payment method.
• Large withdrawals may be held until KYC verification is completed.
• Vivibet is not responsible for delays caused by issues on the part of your bank or payment provider.

Vivibet regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that should be read carefully before claiming. Full details for all bonus terms are available on the promotions page.

• The welcome bonus is available to new members once only.
• Bonus wagering requirements typically range from 5x to 30x.
• Bonuses are typically valid for 7–30 days.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Not all games may be eligible for bonus play. Each bonus will include a list of qualifying games.
• If bonus abuse or manipulation is suspected, the bonus and any associated winnings will be voided.

Vivibet reserves the right to modify, suspend, or cancel any bonus offer at any time. In the event of a dispute regarding a bonus claim, Vivibet's decision shall be considered final.

All games on Vivibet are sourced from licensed providers and powered by an RNG (Random Number Generator). Game outcomes are entirely random and never predetermined. Independent third-party auditors regularly verify this system.

• If a technical error occurs during gameplay, the bet for that round will be voided and the funds will be returned.
• If an obvious software error results in an abnormal win in any game, Vivibet reserves the right to void that win.
• If a game is interrupted due to a connectivity issue, the outcome will be determined automatically by the system.
• Outcomes in Sports Betting are determined based on the official results issued by the relevant sports authority.

The following activities are strictly prohibited on Vivibet. Violations may result in permanent account closure and legal action.

• Money laundering or transactions involving funds from illegal sources.
• Manipulation or abuse of the bonus system.
• Creating multiple accounts to gain unfair advantages.
• Accessing another person's account without their permission.
• Using automated bots or software to play games.
• Colluding with other members to manipulate game results.
• Exploiting security vulnerabilities in the platform.
• Bypassing the verification process using false or fraudulent information.

You may request voluntary account closure at any time. Contact our support team and the account will be closed within 24 hours. Please make sure to withdraw any available balance before closing your account.

• Vivibet reserves the right to close any account found to be in violation of its Terms and Conditions.
• Your account may be temporarily suspended while an investigation is ongoing.
• Self-exclusion is available upon request as part of our responsible gaming commitment.
• Once an account is permanently closed, re-registration is not permitted.

Vivibet takes responsible gaming seriously. We believe gaming is a form of entertainment — not a source of income. If you feel gaming is becoming a problem, please reach out to us.

• Deposit Limit: Set your own cap on how much you deposit.
• Loss Limit: Set a maximum amount you are willing to lose.
• Session Limit: Set how long you want to play before you start.
• Self-Exclusion: Take a break for any period ranging from 7 days to permanent.
• Reality Check: Receive periodic notifications showing how long you've been playing.

For more details, visit our Responsible Gaming Page View.

Vivibet reserves the right to update these terms and conditions at any time. For significant changes, a notification will be sent to your registered email or posted on the website. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• The latest version of these terms will always be available on this page.
• The date of any changes will be noted at the top of the page.
• If you do not agree to the changes, you will have the option to close your account.

For any questions about these terms, please reach out to our support team: support@vivibet.app